We will always do our best to be accomodate our students and provide them with the best learning experience and customer service possible. However, we are required to have certain guidelines in place to protect ourselves and our other students from potential abuse. These guidelines assist us in running our business as efficiently as possible, which allow us to keep our lesson prices at a reasonable rate. Below is a brief overview of our full Terms of Service, which need to be agreed to when purchasing an online lesson package from us.
Learning to play a musical instrument, like mastering any new skill, can be a very rewarding experience, but one must allow for a productive and comfortable learning environment in order to receive the most benefit. Our goal is to provide a safe and fun environment in which a student feels comfortable asking questions, making and learning from mistakes, and feels free to take ownership of his/her own learning.
Payment Requirements
In order to keep our operation costs down, we utilize an automatic withdrawal system. Students/Parents who pay in quarterly installments
have the option to pay by personal check, online or by automatic withdrawal. Monthly payments require automatic withdrawal.
Security Note: The information required for the automatic withdrawal is the exact same information that would appear on a check, so this process is just as secure for you as handing us a check.
Every time an automatic withdrawal or online payment is made, you will receive an email notification with the time and amount of the withdrawal/payment.
Individual Lessons Payments
Students/Parents with individual lessons are required to submit payment before their lessons take place. The payment can be made in the
following ways:
Group Lesson Payments
Group lessons are broken down into quarters. After each quarter, we will review the student’s progress and determine if they should stay
in their current group or move to another group that is more inline with their skill level. Students/Parents taking group lessons will
be required to submit a quarterly payment prior to their first lesson of the quarter. Payments can be made by personal check or paid online.
Group Lesson Note: The reason we require quarterly payments for group lessons is to protect our students from a cost increase during the middle of a quarter. An example would be if there were a 4 person group lesson where each student was paying $40 a month; if a student were to leave the group lesson (in the middle of the quarter) then all of the remaining students would have to pay $50 a month (the price of a 3 person lesson). We don’t feel it is fair for the remaining students/parents to receive a monthly price increase midquarter. By making one quarterly payment all students/parents are guaranteed to not have a price increase (midquarter) if one of their group members were to drop out.
Scheduling
Lessons will be held once a week.
Cancellation Policy
If One Music School, LLC should need to cancel a lesson, you will not be charged. A full lesson credit will be given towards the next
quarter’s tuition. A cancellation of a regularly scheduled lesson can be made up if it is during the same month of the cancellation and if we have a spot available. A lesson that is missed cannot be refunded due to studio fees and time constraints. If you are unable to make your lesson, please contact me prior to the lesson. A student not present for his/her lesson time with no prior
contact will not be credited.
Weather Policy
Lessons at Heid Music will be held in inclement weather. Should the roads become too dangerous for travel, you will be contacted and lessons
will be canceled.